Privacy Policy
Effective Date: June 8, 2026
Welcome to Fabrix Laundry ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy policies and practices of our mobile application, Fabrix Laundry.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
- Personal Information Provided by You: We collect names; phone numbers; email addresses; passwords; contact preferences; billing addresses; delivery addresses; and other similar information.
- Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number. All payment data is stored and processed by our payment processor (e.g., Razorpay).
- Location Data: For delivery partners and to facilitate accurate pickup/delivery, we may request access or permission to track location-based information from your mobile device.
- Push Notifications: We may request to send you push notifications regarding your account, order status, or the App.
2. How We Use Your Information
We use personal information collected via our App for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To fulfill and manage your orders, pickups, deliveries, and payments.
- To coordinate with our delivery partners.
- To send administrative information to you, such as order confirmations and status updates.
- To respond to user inquiries and offer support to users.
3. Sharing Your Information
We only share information with the following categories of third parties:
- Payment Processors: We use third-party payment processors (such as Razorpay) to process payments securely.
- Delivery Partners: Order details, contact information, and delivery addresses are shared with our verified delivery partners to fulfill your laundry requests.
- Cloud Service Providers: We use secure cloud servers and databases to store your data (e.g., Firebase for notifications).
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us.
6. Contact Us
If you have questions or comments about this privacy policy, you may contact us using the information below: